Question 1

What cleaning services do you offer?

Accepted Answer

We offer residential cleaning services including routine (weekly, bi-weekly, or monthly) cleanings, deep cleans, and move-in/move-out cleanings. Custom cleaning plans are also available to fit your needs.

Question 2

Do I need to be home during the cleaning?

Accepted Answer

No, you don’t need to be home. Many of our clients provide access instructions ahead of time. We treat every home with respect, care, and professionalism whether you’re home or away.

Question 3

Are you insured?

Accepted Answer

Yes. We are fully insured, giving you peace of mind knowing your home and belongings are protected.

Question 4

What cleaning products do you use?

Accepted Answer

We use high-quality, effective cleaning products that are safe for homes and families. If you prefer eco-friendly or specific products, just let us know, we are happy to accommodate.

Question 5

Do you bring your own supplies and equipment?

Accepted Answer

Yes, we bring all necessary cleaning supplies and equipment. If you have specialty products you’d like us to use, we can do that as well.

Question 6

How do I get a quote?

Accepted Answer

Pricing is based on the size of your home, the level of cleaning required, and the frequency of service. We offer walk-throughs to create a personalized quote tailored to your needs. You can schedule through our website or contact us directly.

Question 7

Do you offer recurring cleaning discounts?

Accepted Answer

Yes. We offer discounted rates for weekly, bi-weekly, and monthly recurring cleanings.

Question 8

What if I’m not satisfied with the cleaning?

Accepted Answer

Your satisfaction is important to us. If something was missed, please contact us within 24 hours and we’ll make it right.

Question 9

How far in advance do I need to book?

Accepted Answer

We recommend booking as early as possible, especially for deep cleans and move-in/move-out services. However, we do our best to accommodate last-minute requests when availability allows.

Question 10

What is your cancellation policy?

Accepted Answer

A minimum of 48 hours’ notice is required for cancellations or rescheduling. Any cancellations made within 48 hours of the appointment will be subject to a $50 cancellation fee.

FAQ

Pricing & Billing Information